Employment: Customer Service Representative

Job Description and Responsibilities:

KEY Discovery is looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. The company is built on a belief in customer service and providing true value to our clients and our team of Customer Service Representatives is a key to this approach as we help our clients manage their litigation support needs.

The Customer Service Representative’s critical responsibilities will include:

• Communicate to production manager, sales executives and clients on job status and delivery
• Liaison between Production, Sales and Clients
• Focus on quality assurance and quality control for outgoing jobs
• Communicates hourly with production manager on all incoming and out-coming jobs
• Focus on deadlines
• Physical demands include lifting and walking distances
• Pick up & deliver client jobs either by vehicle or by pull cart

Desired Attributes:

• Service Quality:  Exceeds the customer’s (both internal and external) needs in every interaction.
• Teamwork:  Ability to demonstrate cooperative spirit and capacity to work well as a team member.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Communication:  Reviews customer deadlines and requests additional necessary details from supervisor and or coworkers.  Actively listens to coworkers and management and works together to solve the problem through affective communication.
• Positive attitude and professional demeanor, sustained through stressful, high-pressure work environment.
• Personal confidence and genuine aspiration to help our clients.
• Uncompromised attention to detail.
• Excellent written and oral communication skills.
• Ability to perform to a high level of expectations and maintain quality of work while under the stress and pressure of quick-turn projects and deadlines.
• Self-directed capacity to multitask and coordinate client pick-up and deliveries.

Skills, Attributes, and Qualifications:

• 1-2 years experience in customer service a bonus but willing to train.
• Able to communicate clearly both written and in speech.
• Experience interacting with professionals.
• Confident computer skills and the ability to use Microsoft office and smart phones.
• High school or college graduate preferred.